Privacy Policy

From people who use incresco, we collect: email, display name, profile photo URL, OAuth identifiers, billing details processed by our payment provider, your tracking history and in-app activity, support communications, IP address and approximate geolocation, and product-analytics events. Session replay is disabled globally.

When you track a creator, we retrieve information from publicly visible social profiles: usernames, display names, bios, follower and following counts, verification status, public post metrics, and public contact methods. We do not access private accounts, private posts, direct messages, or any private communication.

We use information to deliver the service and its analytics, authenticate users, prevent fraud and abuse, comply with legal obligations, and improve the product. We do not sell your personal information.

• Account data — until you delete it.
• Server logs — up to 90 days.
• Tax records — 7 years.
• Event-level analytics — 13 months.
• Backups — up to 30 days after deletion.

We share data with vetted providers that operate under data-processing agreements, including Clerk (authentication), Stripe (payments), Convex (database), Vercel (hosting), and PostHog (product analytics). For LLM-based classification of data concerning individuals in the EEA, UK, or Switzerland, processing is performed exclusively with Anthropic, which holds EU–U.S. Data Privacy Framework certification.

We use strictly necessary cookies (Clerk, Cloudflare, Stripe) and functional cookies (Vercel, brand preference). Product analytics via PostHog are enabled on an opt-in basis where required by your jurisdiction. We honor Global Privacy Control signals.

For transfers of EEA, UK, or Swiss data, we rely on the EU–U.S. Data Privacy Framework where available, and otherwise on Standard Contractual Clauses together with transfer-impact assessments.

Depending on where you live, you may have rights to access, correct, delete, restrict, port, or object to processing of your personal information — including under the GDPR/UK GDPR and U.S. state laws (California, Colorado, Virginia, Connecticut, Texas, Oregon, Montana, and others). Email privacy@socialintelligencelabs.com to make a request. We typically respond within 45 days (U.S. states) or one month (GDPR), with extensions where permitted.

If you are not a customer and want data about your public profile removed, email privacy@socialintelligencelabs.com. We will delete cached data across tracked sets, add your handle to a no-fetch list, and revoke share tokens, with a 7-business-day internal target.

We use TLS 1.3 in transit, encryption at rest by our storage providers, and require multi-factor authentication for administrative access. In the event of a personal-data breach, we notify regulators within 72 hours (GDPR Art. 33) and affected individuals without undue delay. Report security concerns to security@socialintelligencelabs.com.

incresco is intended for business use and requires users to be at least 18. For tracked individuals aged 13–17, we honor removal requests. Any data concerning children under 13 will be deleted consistent with COPPA upon notice.

We may update this Policy and will announce material changes on this page with at least 14 days’ notice to active customers where practicable. For privacy questions, contact privacy@socialintelligencelabs.com. Our EU/UK Article 27 representative is Prighter Group. You may also lodge a complaint with your local supervisory authority.